42 Rules for Superior Field Service. The Keys to Profitable...

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42 Rules for Superior Field Service....

42 Rules for Superior Field Service. The Keys to Profitable Field Service and Customer Loyalty

Name: 42 Rules for Superior Field Service. The Keys to Profitable Field Service and Customer Loyalty
ISBN: 9781607730712

Rosemary Coates, Jim Reily

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With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue.

Complicating field service operations is the global nature of business – where your customers are, where your products are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night.

Kategori:

Business & Economics

Tahun:

2013

Penerbit:

Happy About;Super Star Press

Bahasa:

english

Halaman:

156

ISBN 10:

1607730715